Applicable Products
- ShareFile
Information
| As of February 14, 2020 ShareFile Sync for Mac up to version 3.0 will begin deprecation. The upgrade path is to update the tool to Citrix Files for Mac. Please visit the Citrix Product Matrix for more information on Citrix Product Lifecycles. Deprecation may take several weeks to complete and the tool may still be temporarily available for some users during this process. |
Already installed Sync for Mac? Click here to check out the user guide!
Supported Localization: English, Spanish, German, French, Japanese, Simplified Chinese, Korean, Dutch, Russian and Portuguese.
Limitations (the following actions are not supported):
- Syncing to a network drive
- Creating a network drive out of a ShareFile folder
- Mapping a folder inside the ShareFile sync folder
- Syncing to a public folder that is shared on your network
- Non-admin installations are currently not supported
- ShareFile recommends adhering to a file path limit of no longer than 180 characters. Please shorten the path name by renaming its folders or in the case of Shared Folders, by only selecting the specific shared folders for synchronization instead of the root of the shared folder.
System Requirements
- 10.10 Yosemite or later
- High Sierra support requires Sync for Mac v 2.9.116.1 or later
How To Download Citrix Viewer For Mac
Install ShareFile Sync for Mac
To download the sync tool, log in to your ShareFile account, click Apps in the navigation bar and then locate Sync for Mac. Click the Download button to download the installation file. Once the installation file has been downloaded, double-click the installation file. First, double-click the ShareFile icon to begin installation.
You will be prompted to enter the email address associated with your ShareFile account. You may also select additional folders to sync. Use the folder tree to select which files within your Personal Folders to sync. (You can modify which folders you wish to sync later in the Sync Preferences.
Note: Removing a folder from your list of synced items will move that content to your computer's Recycle Bin.
Setting the sync location
To change the sync location on your Mac, access the Dashboard then select Preferences.
Access the folder location beneath Sync Location in order to change it. Please note that in order to change the sync location, the destination you select must be an empty folder.
How To Download Citrix On Mac
Customizing sync access
Support for selective enablement of the sync tool allows you to limit access to specified users, typically those with managed or corporate devices. This feature is only available to Enterprise plans.
To use this feature with a ShareFile account that has the sync tool access set to Disabled, you must specify a custom key that is generated by your ShareFile administrator. ShareFile administrators can set this key by clicking Admin in the top navigation bar of their ShareFile account and then selecting Power Tools in the sidebar.
Under Sync, administrators can select Disabled to enter a custom 256-bit key.
On ShareFile Sync for Mac, this generated key must be added via Terminal.
To do so, run the following command, inserting the Generated Key where indicated:
- defaults write com.citrix.sharefileFL.SFSyncEngine CustomSharedKey <EnterGeneratedKeyHere>
Additional Notes
Citrix ShareFile Sync for Mac supports StorageZones. (Restricted Zones are not supported).
This tool auto-updates. It will check for updates every day, and will only prompt for an administrator's password when certain files that require system changes are updated. The auto-update feature can be disabled for an account by contacting ShareFile Support.
Unlink Your Account
To unlink your account, click the Unlink button in the upper right when viewing the Preferences menu.
Uninstall Sync for Mac
ShareFile recommends the following for Advanced Users. If you have a significantly large amount of data stored with your ShareFile Sync for Mac app, please consult your ShareFile Administrator prior to completely uninstalling the app.
Sync for Mac installations include an 'uninstallSync.sh' file. To perform a clean uninstall of Sync for Mac:
- Exit Sync for Mac
- Run the following command in Terminal.
- sh /Applications/ShareFile.app/Contents/uninstallSync.sh
Additional Resources
CTX240144 - Sync Not Working After Password Reset - Citrix Files/ShareFile Sync/Drive Mapper
This article is intended for students, faculty, and staff who need to download and install Citrix Workspace, particularly in order to access UConn AnyWare. Citrix Workspace is now required in order to use the full version of the updated UConn AnyWare.
Downloading and Installing Citrix Workspace for Mac
To install Citrix Workspace for Mac,
- Navigate to the Citrix Workspace App page.
- Select the Workspace App for Mac tab.
- Select the new Workspace App for Mac tab that shows up.
- Choose the Citrix Workspace App for Mac link.
- Click on the blue Download Citrix Workspace App for Mac button.
- A download pop-up should appear at the bottom of your screen. Once it finishes downloading, click on the pop-up.
- In the subsequent window, double click on the icon that says Install Citrix Workspace.
- Follow the on-screen instructions to install Citrix Workspace onto your computer.
- Move the Citrix Installer to Trash.
- Click on the Citrix Workspace icon in your Applications tab in Finder.
- Enter your UConn email address.
- Enter your NetID and password to log in. You will then be able to use Citrix Workspace when trying to access UConn AnyWare or any other software that requires Citrix Workspace.
Downloading and Installing Citrix Workspace for Windows
To install Citrix Workspace for Windows,
- Navigate to Citrix Workspace App page.
- Select the Workspace App for Windows tab.
- Select the Workspace App for Windows Current Release tab.
- Choose the Citrix Workspace app for Windows link that appears.
- Click on the blue Download Citrix Workspace App for Windows button.
- A download pop-up should appear at the bottom of your screen. Once it finishes downloading, click on the pop-up.
- Follow the on-screen instructions to install Citrix Workspace onto your computer.
- Enter Citrix Workspace in the search bar at the bottom of your screen.
- Click on Citrix Workspace in the search results.
- Enter your UConn email address.
- Enter your NetID and password when you arrive at the login screen to login. You will then be able to use Citrix Workspace when trying to access UConn AnyWare or any other software that requires Citrix Workspace.